Stop Bad Reviews Before They Happen
Comura's AI calls your customers after every job and invites every one of them to leave a Google review. Unhappy? You're alerted instantly — and their review invite waits while you make it right.
Or book a 15-min demo →Built for home services businesses that care about their reputation
You're losing customers you could have saved
Every week, preventable bad reviews cost home services businesses thousands in lost leads.
You find out too late
A customer had a bad experience 3 days ago. You didn't know until the 1-star review was already posted. By then, the damage is done.
Happy customers stay silent
90% of satisfied customers never leave a review. Your Google rating doesn't reflect your actual service quality.
You can't follow up with everyone
Your team completed 25 jobs this week. Nobody called to check on a single one. Problems slip through the cracks.
Reputation Dashboard
Reputation Score
Google Rating
Complaints Intercepted
Reviews Generated
Active Alerts
Michael Chang
Oct 24 · HVAC
AC unit started making a loud banging noise 2 hours after technician left. Customer is very frustrated.
Sarah Mitchell
Oct 23 · Plumbing
Leak reappeared the same day after repair. Wants a callback from the owner.
Reputation Insights
Top Strengths
- Technician punctuality praised in 78% of calls
- Customers rate professionalism highly
Areas to Improve
- Pricing communication mentioned in 4 complaints
- 3 unanswered negative Google reviews
Three things Comura does that review tools can't
Other tools send a text and hope for the best. Comura actually talks to your customers and acts on what they say.
When a customer is unhappy, you get an alert with what went wrong and a recommended action — hours before they'd post a bad review.
Alert Generated
Negative sentiment detected — owner notified
After the call, Comura texts the customer a direct link to leave a Google review. No manual follow-up needed.
Review Link Sent
SMS with Google review link delivered
Track your Google rating, review trends, customer sentiment, and Comura's impact — all in one dashboard.
Reputation Score
82
How it works
Four steps to a bulletproof reputation.
Finish the job
Add the customer after the job — type their name and phone in the dashboard, or upload a batch at end of day.
Comura calls
At the time you set after the job, our AI calls the customer to ask about their experience and satisfaction.
AI analyzes sentiment
The conversation is transcribed and analyzed for sentiment, key topics, and satisfaction level.
Get alerts & reviews
Every customer gets a review invite. Unhappy? You get an alert first, and their invite waits while you fix the issue.
Problems Comura catches before they hit Google
Every alert is a bad review that never got posted.
Sarah M.
HVAC Repair
What happened
“Technician left without cleaning up debris in the garage. Customer was upset but hadn't posted a review yet.”
What the owner did
Owner called Sarah within the hour, sent a crew to clean up. Issue resolved — no bad review.
David R.
Plumbing
What happened
“Quoted $180, charged $340. Customer feels blindsided by the final price and is considering leaving a review.”
What the owner did
Office manager reviewed the invoice, issued a partial credit, and called David to explain the extra work.
Jennifer L.
Electrical
What happened
“Work was excellent but the technician arrived 45 minutes late without notice. Customer was mildly frustrated.”
What the owner did
Automated apology follow-up sent. Jennifer left a 4-star review instead of a 2-star.
Pricing built for home services
Start free. Upgrade when you’re ready. Cancel any time.
Starter
15 lifetime trial calls
Start free- 15 AI follow-up calls (lifetime trial)
- 1 user seat
- Sentiment analysis & alerts (email)
- Review-link SMS via shared sender
- Single-call quick send
Growth
100 calls per month
Get Growth- 100 calls/month
- 3 team seats
- Dedicated phone number
- Sentiment analysis & email + SMS alerts
- Multiple alert recipients
- Custom review SMS template
- CSV bulk upload
- Call data export
- Zapier integration
Pro
250 calls per month
Get Pro- Everything in Growth
- 250 calls/month
- 10 team seats
- Custom voice agent prompt + test calls
- Outbound event webhooks (HMAC signed)
- Priority email support
Enterprise
Tailored to your volume
Contact us- Custom call volume
- Unlimited team seats
- Multiple phone numbers / BYO Twilio
- Dedicated CSM + SLA
- Custom contracts (DPA, BAA)
Got Questions?
Contact us via support if you have any more questions
You add the customer after the job — one at a time through Quick Send (on every plan), in a batch via CSV upload (Growth and up), or automatically by wiring your CRM's "job completed" event into Comura through Zapier.
Try Comura on your next 15 customers
Sign up, connect a phone number, and Comura's AI calls your next 15 customers — free. Catch issues before they become reviews. No card required.
This Week's Calls
LiveCalls Completed
23
this weekAvg. Sentiment
4.6
Issues Caught
3
Reviews Sent
17
Issues Intercepted
Pricing surprise on invoice (1 call)
Late arrival flagged (2 calls)
Positive Themes
Technician was friendly (12 mentions)
Quick turnaround praised (8 mentions)